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Cancellation and Refund Conditions

Cancellation and Return Conditions are specified in Articles 10 and 11 of the Distance Sales Contract.


    10.1. RECEIVER; In case the distance contract is related to the sale of goods, within 14 (fourteen) days from the date of delivery of the product itself or the person / organization at the address indicated, refusing the goods without any legal or criminal liability and without any justification, if in contracts, this period is It starts from the date it is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts that are initiated with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that he has been informed about the right of withdrawal by accepting this contract.

    10.2. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must be used in accordance with the provisions of "Products for which the Right of Withdrawal shall not be used" set forth in this contract. If this right is exercised,

A) The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless the RETURN INVOICE is issued.)

B) Return form,

C) The products to be returned must be delivered complete and undamaged with the box, package, and standard accessories, if any.

D) The SELLER is obliged to return the total amount and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.

E) If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the damage of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations caused by the proper use of the product or product within the right of withdrawal.

F) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.


    The goods that are prepared in line with the BUYER's request or explicitly personal needs and that are not suitable for return, underwear bottom pieces, swimwear and bikini bottoms, make-up materials, disposable products that are in danger of deterioration or that are likely to expire, are to be delivered to the BUYER. If the package is opened by the BUYER afterwards, products that are not suitable in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Services or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging is not possible in accordance with the regulations. In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) , and must not be used.